Cancellations & Returns


Because chestnuts are perishable, we cannot accept returns. If you need to cancel an order, please contact us as soon as possible. Once an order has been packed or shipped, we may be unable to cancel it.

Shipping & Delivery

Orders are shipped via USPS Priority Mail. Most packages arrive within 1–3 business days after shipment; however, delivery dates are estimates and are not guaranteed by USPS. Once an order has been transferred to the carrier, delays caused by weather, holidays, carrier disruptions, or other circumstances outside of our control are not the responsibility of Chestnut Ridge of Pike County. 

Please make sure your shipping address is complete and accurate before placing your order. We cannot guarantee replacements or refunds for orders that are delayed, returned, or delivered incorrectly due to an inaccurate or incomplete address provided at checkout.

Carrier Delays

Because USPS delivery times are not guaranteed, occasional shipping delays may occur. If your package is delayed, please contact us so we can help determine its status. A carrier delay alone does not automatically qualify an order for a refund; however, if a delay results in the chestnuts arriving in unacceptable condition, please contact us within 48 hours of delivery with photos so we can evaluate the situation

Chestnut Care

Fresh chestnuts are perishable and should not be stored at room temperature for extended periods. Please open your package promptly upon delivery and place your chestnuts in the refrigerator immediately.

We cannot guarantee the quality of chestnuts that have been left outside after delivery, stored at room temperature, or otherwise improperly stored after receipt.

Natural Variation

Our chestnuts are a naturally grown agricultural product. Some variation in size, shape, color, and appearance is normal and is not considered a product defect. We carefully inspect our chestnuts before shipment, but natural variation may occur from one harvest to another.

Because fresh chestnuts contain moisture, it is also natural for some surface mold to occasionally develop on the inedible outer shell. In most cases, surface mold on the shell does not affect the edible portion of the chestnut and, by itself, is not considered a product defect.

If surface mold develops, chestnuts may be washed, including with a light vinegar-and-water solution, to help suppress shell mold. After washing, dry the chestnuts thoroughly and return them to the refrigerator. For best storage, keep refrigerated in a perforated plastic bag or paper bag that allows some air circulation.

Problems With Your Order

If your chestnuts arrive damaged, spoiled, or otherwise not in satisfactory condition, please contact us within 48 hours of delivery via email at info@chestnutridgeofpikecounty.com.

To help us resolve the issue, please include:

Your name and order number

A brief description of the problem

Photos of the chestnuts and packaging, when applicable

Please do not discard the product or packaging until we have had an opportunity to review your concern.

After reviewing the circumstances, we may provide a replacement, partial refund, or full refund at our discretion.