SHIPPING POLICY

 

Effective date: September 16, 2018

 

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Chestnut Ridge of Pike County operates the www.chestnutridgeofpikecounty.com website. Throughout the site, the terms “we”, “us” and “our” refer to Chestnut Ridge of Pike County.

Following are the terms and conditions that constitute our Shipping Policy.

 

 

SHIPMENT METHOD

 

Our packages are shipped using USPS Priority Mail. Delivery time varies between 1 to 3 business days depending on your location, however it is NOT GUARANTEED.

 

Please refer to USPS Website FAQ for further details.

 

 

SHIPMENT PROCESSING TIME

 

Orders are accepted 24/7 during shipping season. All orders are processed as following:

– Orders received Monday and Tuesday will be shipped within 24 hours.

– Orders received Wednesday before 10 am CST will be shipped same day.

– Orders received Thursday, Friday, Saturday and Sunday will be shipped the following Monday.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

SHIPPING RATES & DELIVERY ESTIMATES

 

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur and we are not responsible. Please refer to USPS Website FAQ for further details

 

 

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

 

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

 

SHIPMENT CONFIRMATION & ORDER TRACKING

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. The email will be sent by Stamps.com, a third-party service we use to print our shipping labels. Please refer to Stamps.com privacy policy to verify how they manage personal information.

 

 

CUSTOMS, DUTIES AND TAXES

 

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

 

DAMAGES

 

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim or email us at info@chestnutridgeofpikecounty.com.

Please save all packaging materials and damaged goods before filing a claim.

 

 

INTERNATIONAL SHIPPING POLICY

 

We currently do not ship outside Unites States of America. We may, at our discretion, ship to Canada.

 

 

RETURNS POLICY

 

Our Return Policy provides detailed information about options and procedures for returning your order.