SHIPPING POLICY

Effective Date: May 16, 2020

OVERVIEW

Chestnut Ridge of Pike County operates the https://www.chestnutridgeofpikecounty.com website. Throughout the site, the terms “we”, “us” and “our” refer to Chestnut Ridge of Pike County.

Following are the terms and conditions that constitute our Shipping Policy.

SHIPPING METHOD

Our packages are shipped using USPS Priority Mail. 

Delivery time varies between 1 to 3 business days depending on your location, however it is NOT GUARANTEED.

Please refer to USPS Website FAQS for further details.

SHIPMENT PROCESSING TIME

Orders are accepted 24/7 during shipping season. All orders are processed as following:

– Orders received Monday and Tuesday will be shipped within 24 hours.

– Orders received Wednesday before 10 am CST will be shipped same day.

– Orders received Thursday, Friday, Saturday and Sunday will be shipped the following Monday.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur and we are not responsible. 

Please refer to USPS Website FAQS for further details.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

We ship to addresses within the United States, U.S. Territories, and APO/FPO/DPO addresses.

SHIPMENT CONFIRMATION AND ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

The email containing your tracking information will be sent by Stamps.com, a third-party service we use to print our shipping labels. 

Please refer to Stamps.com Privacy Policy to verify how they manage personal information.

CUSTOMS, DUTIES AND TAXES

If applicable, we will not be responsible for any customs fees and taxes applied to your order. 

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

We are not liable for any products damaged or lost during shipping. 

If you have received your order damaged, please contact the shipment carrier to file a claim or email us at info@chestnutridgeofpikecounty.com to prompltly assist you.

Please DO NOT discard of packaging materials and damaged goods if your intent is filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside Unites States of America.

We may however, by client request and at our discretion, ship to Canada.

RETURNS POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returns and refunds of your order.

CHANGES TO THE SHIPPING POLICY

You can review the most current version of the Shipping Policy at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Shipping Policy by posting updates and changes to our website. 

It is your responsibility to check our website periodically for changes. 

Your continued use of or access to our website following the posting of any changes to these Shipping Policy constitutes acceptance of those changes.

CONTACT INFORMATION

For more information about our Shipping Policy, if you have any questions, or if you would like to make a complaint, please contact us by e-mail at info@chestnutridgeofpikecounty.com.